MELVILLE, N.Y., January 23, 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management report, published January 19, 2017.
Workforce Engagement Management and Optimization
In this research, Gartner notes that “workforce engagement management solutions expand on the already mature workforce optimization (WFO) market by also accommodating technologies that help drive employee engagement.”*
Report co-author and Research Director Jim Davies points to “WFO [as] an established multibillion dollar software market.”* For the past eight years, Gartner has cited Verint as a Leader in its Magic Quadrant for Customer Engagement Center Workforce Optimization reports.
In the new Magic Quadrant for Workforce Engagement Management report, Gartner notes that “Key [WFO] functional domains facilitate the recording and assessment of employee performance combined with the ability to forecast and schedule staffing levels to ensure operational service-level targets are met.”* Gartner further defines key areas of WEM functionality as including: recruitment and onboarding; evaluation and improvement; time management; assistance and task management; metrics and recognition; and voice of the employee.*
A Leader in New Magic Quadrant
For the Magic Quadrant for Workforce Engagement Management report, Gartner evaluated the technology landscape, placing technology providers into one of four quadrants. It states that “leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for all sizes and complexities of enterprises, and has broad industry coverage. Their revenue is strong, and new references are readily available.”*
“Gartner recommends that WEM solutions be embraced strategically within customer engagement centers as they not only help improve operational performance but also elevate employee engagement,” adds Davies and co-author and Research VP Drew Kraus. “The impact a motivated and engaged employee can have not just on operational performance but also the customer experience should not be underestimated and should help justify future investment.”*
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
* Gartner, Inc. Magic Quadrant for Workforce Engagement Management by Jim Davies, Drew Kraus,
January 19, 2017.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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