AMSTERDAM and MELVILLE, N.Y., 15 February 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership.
Frontline is focused on offering Verint's Workforce Optimization (WFO) portfolio across the Netherlands, making these solutions more widely available and providing organizations with the visibility they need to improve customer service processes and workforce performance. Using WFO also enables companies to deliver omnichannel intelligence to drive revenue and competitive advantage, and helps enhance compliance and security.
Frontline focuses on driving high-quality customer service experiences. The customer contact department is at the heart of the organization to help ensure that its operations are running efficiently. The organization has extensive experience selling solutions for the contact center and is equipped to help customers and demonstrate the ROI of Verint's Workforce Optimization solutions.
“Frontline’s great track record in the service sector and highly experienced employees enable it to provide excellent sales and services expertise with a laser focus on the customer”, says Mike Pryke-Smith, vice president strategic partnerships, EMEA, Verint.
Marcel Reuvers, CEO at Frontline, adds "Verint solutions focus on customer engagement, which is right up our alley. Together, we aim to help organizations create great customer experiences, which are essential for building and maintaining strong customer relationships, and preventing client attrition."
The agreement with Frontline was signed in October 2016.
Frontline is an expert in customer contact solutions. These solutions include advanced technologies such as call recording, WFM and integration of CRM / ERP solutions. Frontline’s customers are, just like Frontline itself, customer centric. The customer contact center is the heart of their organizations, and their main focus is the accessibility and proper management of each customer contact. Customers have expectations on their experience, and Frontline can help improve that customer experience. www.frontline.nl
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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