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Empower your employees with the knowledge and tools they need to become a productive and engaged team able to provide the best possible customer experience.

Verint Employee Productivity

Engagement Management

Create Better Outcomes with Less Effort Using Engagement Management

Customers want companies to value their time, and organisations strive to keep customers happy while eyeing their bottom line. But just as customer expectations have risen, products, systems and procedures have become increasingly varied and complex. This discrepancy between customer expectations and the level of service organisations are able to provide leads to dissatisfied customers. Organisations need to simplify the customer service complexities to provide better outcomes with less effort.

Verint Engagement Management

Verint Engagement Management is a suite of cloud-enabled solutions, including knowledge management, self-service, agent desktop, case management and omni-channel customer engagement. It helps simplify customer service by providing a single solution, available on-premises or in the cloud, that spans channels, data, process and knowledge. Ranked as a Leader in Forrester Research, Inc.’s new The Forrester Wave: Customer Service Solutions for Enterprise Organisations, Q4 2015, Verint offers a solution that takes a holistic approach to customer service while enhancing the quality, speed and consistency of service interactions across all channels.

Verint Engagement Management offers a range of solutions that can be used independently, or together to create a joined-up, omni-channel customer service experience:

Verint Engagement Management Knowledge Centre

Verint Government Engagement Management —This solution helps government and public sector organisations serve customers more effectively in digital self-service, digital-assisted service and human-assisted service scenarios through integrated case management, business process management, knowledge management, real time analytics and social media capabilities.

Are you prepared for Digital Disruption? Analyst Ian Jacobs of Forrester Research addresses 5 key questions organisations must ask themselves.

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Engagement Management

Solution Brief

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Verint Workforce Optimisation

Ultra-Engaged Employees


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Engagement Management

Engagement Management

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