The growing importance of social collaboration has made online communities a critical forum for delivering social customer service, driving social commerce, and deepening customer relationships. Through our acquisition of Telligent, Verint offers Telligent Community, online community software designed to help elevate customer and employee experiences.
Telligent Community features a complete set of social applications, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organisation make better business decisions based on social data in order to:
The solution helps you gain valuable insight for achieving business objectives for social customer service, digital marketing, and employee engagement.