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Today's consumers are going digital. They live their lives differently, and expect to engage differently, too.

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Intelligent Messaging

Digital customers tend to multitask frequently and hop from device to device throughout the day. To fully engage them, you need to deliver a new kind of experience that fits their digital lifestyle. This means enabling conversations that can persist across devices, over time, all the way from self-service through live assistance.

With Verint Intelligent Messaging (formerly Contact Solutions My:Time), customers can start an interaction on your website on a laptop, pause for a while, and then pick up right where they left off on a smartphone or tablet - minutes, hours, or even days later. Key features include:

  • Multi-Modal Messaging – Voice, text, and images are all delivered in one channel.
  • Start-Stop-Resume - Communications can happen at any time, and interruptions don’t matter. 
  • Device Support– The solution is smartphone, tablet, and laptop friendly, including both mobile browsers and apps.
  • Integrated Knowledge Management – Agents can respond with consistent, up-to-date information from the knowledge base.
  • Unified Customer History – Interactions are captured and stored for a 360-degree customer view.

Verint Intelligent Messaging is available as part of Verint Engagement Management, a comprehensive solution for managing interactions in multiple channels with a unified desktop, underpinned by knowledge management, case management, and productivity-improving integration to related systems and data.

Discover how one insurance company migrated 50 percent of its email interactions to intelligent messaging.

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1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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