Digital customers tend to multitask frequently and hop from device to device throughout the day. To fully engage them, you need to deliver a new kind of experience that fits their digital lifestyle. This means enabling conversations that can persist across devices, over time, all the way from self-service through live assistance.
With Verint Intelligent Messaging (formerly Contact Solutions My:Time), customers can start an interaction on your website on a laptop, pause for a while, and then pick up right where they left off on a smartphone or tablet - minutes, hours, or even days later. Key features include:
Verint Intelligent Messaging is available as part of Verint Engagement Management, a comprehensive solution for managing interactions in multiple channels with a unified desktop, underpinned by knowledge management, case management, and productivity-improving integration to related systems and data.