As customers rely more on self-service and less on traditional channels like the phone, live chat is an effective way to provide the assistance customers need without the hassle of talking on the phone. To maximise its effectiveness, live chat must be part of a joined-up strategy to create a consistent experience as customers move from channel to channel.
Verint Live Chat enables online customers to chat with employees over the web or via mobile devices to obtain assistance with their self-service journeys. Organizations can monitor customer interactions, offer assistance, and dynamically present targeted offers to help boost online sales. You can:
Verint Live Chat is available as part of Verint Engagement Management, a comprehensive solution for managing interactions in multiple channels with a unified desktop, underpinned by knowledge management, case management, and productivity-improving integration to related systems and data.