Managing performance and productivity is no easy task, given the multiple functions, disparate systems, and complex processes typical of today's customer service teams across the enterprise. Performance management programmes can help organisations work toward their goals of optimizing cost, quality and service. Through a continuous loop, data-driven process, you can set and communicate goals across the organisation, and then regularly measure performance against them to make corrections as needed based on actionable insights.
Verint Performance Management includes Scorecards, eLearning, Coaching and Gamification, and provides a single, standardised framework for tracking, managing, and improving individual and team performance across the organisation-from contact centres and branches to back-office operations.
As part of the integrated solution, Verint Performance Management also includes: