Calls. Emails. Web forms. Surveys. Mobile apps. Today's contact center is going far beyond its call center foundation to become the hub of an enterprise omnichannel customer engagement strategy.
As customer self-service increases, contact center employees find themselves fielding the more complex issues. That raises average handle time and it increases their need for contextual information, knowledge articles, and real-time guidance to handle inquiries accurately and efficiently.
Verint offers software and services to help you make Customer Engagement Optimisation a reality. Armed with this insight, you can deliver more personalised, efficient, consistent, and secure service-across all the channels in your enterprise.
With Verint contact center solutions, your organisation can go beyond capturing the "voice of the customer" across channels-you can use it to drive change across the areas of your organisation that impact the customer experience and drive smarter engagement.
Verint contact center solutions include:
Individually, each suite of solutions features best-of-breed products for specific needs. Together, they provide a Customer Engagement Optimisation platform where the power of unification delivers added value for your customers and your workforce.