1. Skip to navigation
  2. Skip to content
  3. Skip to footer

Verint Engagement Analytics uses advanced analytics and predictive capabilities to automatically discover insights for customer experience and operating performance in the omni-channel environment.

Verint Engagement Analytics

Engagement Analytics

Use advanced analytics and predictive capabilities to improve customer engagement in the omni-channel environment.

Today's omnichannel customer service is challenging organisations to capture, consolidate, and analyse interactions with structured and unstructured data across all channels:

  • CRM systems
  • Voice channel and IVR activity
  • Email, chat and social media
  • Survey responses
  • Web self-service
  • Mobile app
  • Case notes

The volume, richness and complexity of this data create both a great challenge and opportunity for analysis. Advanced analytics has the potential to turn this data into critical insights that can transform customer engagement, sales effectiveness, operating costs, market intelligence and other areas.

Engagement Analytics - Customer Journey Analysis
Engagement Analytics - Customer Journey Analysis

Verint Engagement Analytics is a cloud-based software and services solution that provides an advanced analytics platform for capturing, analysing, and correlating customer, interaction, transaction and employee data across channels and systems. It includes:

Business Insights and Next Best Actions

Gain business insights to help you:

  • Measure omni-channel performance.
  • Analyse channel migration.
  • Reduce journey costs.
  • Discover root cause analysis to prevent churn.
  • Personalise engagement with next best actions.

Auto-Discovery and Predictive Capabilities

Automatically discover customer and operating insights and trends.

Powerful Analytics Workspace

Benefit from a powerful analytics workspace with executive dashboards, key performance indicators and trends, filters and drill-down capabilities.

Having a hard time figuring out the customer journey? Download this white paper to learn ways to help simplify the task.

Want more information?

Contact us


Customer Engagement Optimisation

Customer Engagement & the CCO

View now »

Workforce Optimisation

Helping Revolutionise Customer Engagement

View now »

Enterprise Feedback Management

Proactive Customer Engagement with EFM

View now »

Verint Engagement Analytics

Verint Engagement Analytics

Download the datasheet »