Today's omnichannel customer service is challenging organisations to capture, consolidate, and analyse interactions with structured and unstructured data across all channels:
The volume, richness, and complexity of this data creates both a great challenge and opportunity for analysis. Advanced analytics has the potential to turn this data into critical insights that can transform customer engagement, sales effectiveness, operating costs, market intelligence, and other areas.
Verint Engagement Analytics is a cloud-based software and services solution that provides an advanced analytics platform for capturing, analyzing, and correlating customer, interaction, transaction, and employee data across channels and systems. It includes:
Business Insights and Next Best Actions
Gain business insights to help you:
Auto-Discovery and Predictive Capabilities
Automatically discover customer and operating insights and trends.
Powerful Analytics Workspace
Benefit from a powerful analytics workspace with executive dashboards, key performance indicators and trends, filters, and drilldown capabilities.
Having a hard time figuring out the customer journey? Download this white paper to learn ways to help simplify the task.