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Verint solutions can help you know, empower, and connect with customers and employees. We take a holistic approach to customer engagement, supporting an enterprise-wide strategy.

Download The New Rule Book for Customer Engagement.

Verint Digital Transformation

Customer Engagement

Don’t Just Deliver Experiences. Engage.

The availability of more and more communication channels and the rise of customer expectations introduce a wave of new opportunities and challenges for today’s organisations. Is yours prepared to deliver effortless, seamless, personalised experiences across all channels? And are your employees empowered with the tools, support and flexibility they need to deliver consistently great service?

Verint can help. We offer a robust portfolio of Customer Engagement solutions that makes it easy to share intelligence real-time across your enterprise—and easy to deploy either as suites or combinations of applications for easy grouping and/or flexible arrangement.

Our software and services are designed to help you effectively engage customers and employees while offering valuable insight for delivering better service, building stronger relationships and loyalty, improving products, processes and performance, and driving better, more efficient outcomes—while maximising revenue, mitigating risk and fraud, and helping ensure compliance with regulations.

We offer a portfolio of best-of-breed solutions for Voice of the Customer, Workforce Optimisation, Employee Engagement, Engagement Channels, and Security, Fraud and Compliance.

Our solutions are built round a vision of holistic, enterprise-wide intelligence and designed to offer maximum flexibility. That’s why you can license them as a whole portfolio or by individual product, and deploy them in the cloud, on premises, or in a hybrid model to support your business requirements. You can start anywhere and take the fastest path to achieving a return on investment. And we can help you with deep domain expertise across the entire spectrum of customer engagement.

CRM Solutions & Customer Loyalty Solutions

Customer Engagement Optimisation Software & Solutions

No matter which of our Customer Engagement solutions you choose or how you deploy them, they can empower your customers and employees with intelligence that can be shared across the enterprise. That means you can break down organisational silos, share information, and engage your customers and staff in a highly effective, consistent way.

Thousands of organisations round the world rely on Verint to help them enhance customer interactions, heighten loyalty, increase revenue, improve efficiency, and reduce risk in their contact centres, branch operations, and back-office operations, as well as in security, fraud and compliance, and customer experience and digital marketing functions. Find out how Verint Customer Engagement solutions can benefit your business.

At Verint, we know that part of optimising customer engagement is finding the right technology deployment model that can meet the changing needs of your business. That's why we offer multiple deployment models for maximum flexibility, including:

Private Cloud: Private cloud deployments offer peace of mind for organisations dealing with security, control over enterprise and customer data, and issues connected to regulatory compliance. These deployments are designed and supported by Verint experts to help achieve your specific requirements.

Public Cloud: Public cloud deployments deliver feature-rich solutions in multi-tenant environments that simplify deployment, increase time to value, and decrease complexity without compromising performance, reliability and security.

On Premises: Our software is installed and runs on computers physically located on the premises of your organisation.

Multiple Deployment Models of Verint Solutions

Discover how optimising customer engagement can help you
build stronger relationships, increase loyalty, reduce costs,
mitigate risk, and maximise revenue.

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Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

A Strategic Guide to Customer Engagement Optimisation

A Strategic Guide to Customer Engagement Optimisation

White Paper

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Customer Engagement Optimisation

Creating an Omnichannel Customer Engagement Strategy

eBook

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Verint Workforce Management

Engagement Management

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Verint Workforce Optimisation

Verint Workforce Optimisation

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