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Verint Speech Analytics enables you to transcribe and analyse millions of calls to discover customer insights and improve contact centre performance.

Verint Speech Analytics

Speech Analytics

Surface Valuable Intelligence from Recorded Calls

Nothing can tell you more about your business than analysing your customer calls. Call recordings can become a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. But the sheer volume of phone calls exceeds the contact centre's ability to manually review and analyse them. Manual review can process only a fraction of calls using unsophisticated analysis.

Speech Analytics Interaction Review
Speech Analytics Analyse Context

Verint Speech Analytics can transcribe and analyse 100 per cent of your recorded calls to help surface valuable intelligence. The solution can automatically discover and analyse words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. This can help you:

  • Enhance contact centre performance with insights to reduce agent handling time and repeat calls.
  • Discover customer insights into satisfaction, business issues, competitive intelligence, marketing campaigns.
  • Reduce churn by discovering root cause and predicting at-risk customers.
  • Improve quality monitoring by reviewing large samples and specific call types.
  • Provide targeted coaching to agents by analysing their relative performance.

By combining the solution with Verint Text Analytics, you can add insights from text-based channels, such as chat, email and social media for a comprehensive view of the customer across voice and text.

Speech Analytics Analyse Context

Enhance Compliance for Financial Trading

Enhance Compliance for Financial Trading

To meet the specialised compliance needs of financial trading firms, Verint also offers Verint Speech Analytics for Financial Trading. This trade surveillance solution can analyse 100 per cent of trader calls and surface those containing suspicious words or phrases.

Learn how Carlson Craft used speech analytics to increase service levels by 20 per cent, reduce handle time by 15 seconds, and improve customer retention.

Verint Showcases Breakthroughs in Speech Analytics

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Verint Speech Analytics

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