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Demand is growing for back-office workforce optimisation. View the infographic to read what the analyst community has to say.

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Back-Office Operations

Improve Operational Visibility, Efficiency, Agility and Compliance

Back-office operations such as order processing, billing and account management can significantly impact overall enterprise productivity and customer satisfaction. But without visibility into processes and performance in the back office, organisations can struggle to meet their service level, productivity, quality and compliance goals.

Verint Back-Office Workforce Optimisation

Verint Back-Office Workforce Optimisation is a software solution designed specifically to help operational areas:

  • Gain unprecedented visibility into employee behaviour and work processing.
  • Improve employee productivity and effectiveness.
  • Speed turn-round times and better meet service goals.
  • Increase accuracy and processing compliance.

Verint Back-Office Workforce Optimisation offers unified solutions to address operational visibility, productivity, agility, efficiency, quality, and compliance, including:

  • Operations Visualiser for managing individual, team and organisational performance and productivity using a standardised framework of scorecards and dashboards.
  • Performance Management and Productivity and Item Tracking for improving employee effectiveness, throughput, accuracy and customer service, as well as Gamification for continuous skill development.
  • Enterprise Workforce Management for planning long-term resource requirements, forecasting staffing needs, and aligning and adjusting resources to address variations and shifting priorities.
  • Work Allocation Manager for consolidating, prioritising, and presenting work items to employees directly on their desktops while enabling managers to assess progress and proactively take action to ensure deadlines are met.
  • Back-Office Quality Management for automating quality audits by capturing, monitoring, and measuring employee and organisational performance in the back office while providing visibility into the quality of the work performed.
  • Desktop and Process Analytics for gaining visibility into the steps people follow when processing work and alerting managers when employees are out of compliance with company or industry processing standards.
  • Robotic Process Automation for increased quality and productivity by offloading repetitive manual tasks from employees and automating their completion by software robots round the clock, freeing up employees to do more value-added activities.
Verint Back-Office Workforce Optimisation

Discover how seriously smart organisations are benefitting from deploying workforce management across the enterprise.

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Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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Verint Back-Office Workforce Optimisation

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