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When it comes to providing excellent customer service, customer engagement and employee engagement go hand-in-hand.

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Contact Centre Solutions

Drive Smarter Customer and Employee Engagement

Calls. Emails. Web forms. Surveys. Mobile apps. Today's contact centre is going far beyond its call centre foundation to become the hub of an enterprise omnichannel customer engagement strategy.

As customer self-service increases, contact centre employees find themselves fielding the more complex issues. That raises average handling time and it increases their need for contextual information, knowledge articles, and real-time guidance to handle inquiries accurately and efficiently.

Verint offers software and services to help you make Customer Engagement Optimisation a reality. Armed with this insight, you can deliver more personalised, efficient, consistent, and secure service-across all the channels in your enterprise.

With Verint contact centre solutions, your organisation can go beyond capturing the "voice of the customer" across channels-you can use it to drive change across the areas of your organisation that impact the customer experience and drive smarter engagement.

Verint contact centre solutions include:

  • Customer Analytics for capturing and consolidating customer feedback and journeys across different channels of interaction
  • Engagement Management for combining disparate systems and applications for knowledge, process, data and channels into a unified application with a single interface.
  • Workforce Optimisation for gaining visibility into people, processes and work across multiple functional areas of the enterprise.

Individually, each suite of solutions features best-of-breed products for specific needs. Together, they provide a Customer Engagement Optimisation platform where the power of unification delivers added value for your customers and your workforce.

An explosion of communication channels and rising consumer expectations have changed the game for Contact Centres.

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Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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