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Read about four key elements that help result in meaningful employee engagement and can help drive better performance for your organisation.

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Performance Management

Informing Employees and Managers with Actionable Intelligence through Scorecards, eLearning, Coaching and Gamification

Managing performance and productivity is no easy task, given the multiple functions, disparate systems, and complex processes typical of today's customer service teams across the enterprise. Performance management programmes can help organisations work toward their goals of optimizing cost, quality and service. Through a continuous loop, data-driven process, you can set and communicate goals across the organisation, and then regularly measure performance against them to make corrections as needed based on actionable insights.

Verint Performance Management includes Scorecards, eLearning, Coaching and Gamification, and provides a single, standardised framework for tracking, managing, and improving individual and team performance across the organisation-from contact centres and branches to back-office operations.

As part of the integrated solution, Verint Performance Management also includes:

  • Verint Learning: Delivers web-based functionality to provide lessons and training to employees direct to their desktop.
  • Verint Coaching: Provides out-of-the-box workflow for scheduling, delivering and tracking coaching that's integrated with individual quality monitoring evaluation scores to help your organisation provide employees with better guidance on how to develop and enhance their skills.
  • Verint Gamification: Provides an optional but powerful solution that applies game mechanics to help engage staff, communicate goals, measure and acknowledge achievements, inspire collaboration, and motivate teams.

Download the ebook Levelling the Playing Field: The Cornerstone
to Employee Engagement to learn the four key contributors
to employee engagement.

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Verint Extends Customer Engagement Optimisation Vision with Latest Advancements

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The New Face of Performance Management

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Verint Gamification

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Verint Quality Management

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