Capita

Platinum Sponsor

Solutions and tangible outcomes are at the heart of what we do within the CEM practice at Capita. Delivering incredibly rich and innovative services to some of the UK’s most prestigious brands as well as providing significant expertise in managing customer experience across a plethora of organisations is what we are passionate about. Combining technologies and solutions; such as telephony platforms, workforce optimisation platforms, engagement management through omni-channel and AI, with best-of-breed consulting services provides the ability to partner with and transform any business in the UK and take them on a journey with us. As Verint support partner of the year in 2018, Workforce Optimisation and analytics solutions are a major facet of our business, helping organisations reduce cost, increase sales and customer satisfaction and fundamentally better manage the ecosystem responsible for engaging and delivering a great customer experience.