Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organisations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value added services, organisations of all sizes and across many industries can make more informed, timely, and effective decisions.
Our solutions help organizations address two areas of the Actionable Intelligence market—Customer Engagement and Cyber Intelligence. And they do this by capturing large amounts of information from numerous data types and sources, using analytics to glean insights from the information, and leveraging the resulting intelligence to help them optimise customer engagement and make the world a safer place.
To address the need for Actionable Intelligence across many use cases in customer engagement and cyber intelligence, we have developed an innovative foundation – Verint’s advanced Actionable Intelligence platform. Our platform has the following four components:
Enable the capture of a wide range of data, including both structured and unstructured data such as operational, transactional, network, and web data. Our platform is designed to support big data applications which depend on the ability to capture, store, and manage very large data sets from multiple data sources.
Facilitate the process of taking structured and unstructured data from multiples sources, then cleansing, fusing, and preparing the data for analysis. This data processing stage is particularly important in applications that require data capture and fusion from multiple sources, different systems and numerous environments.
Support the use of a wide range of analytical engines and artificial intelligence technologies including classification, correlation, anomaly detection, identity extraction, behavioural analysis, and predictive analytics. Big data analysis and automation are crucial steps in identifying critical insights that otherwise might not be intuitive.
Simplify the presentation of crucial insights from the data to decision makers and the provision of workflow, collaboration, and case management capabilities so they can make more timely and informed decisions. The platform supports many use cases, and the type of data visualisation used for delivering actionable insights to users can be optimised based on the specific user environment.