Recognized for Having a “Vision to Unify Customer Service, Agent Utilization and Performance Capabilities”

MELVILLE, N.Y. December 17, 2015 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has been named a Leader in Forrester Research, Inc.’s new The Forrester Wave: Customer Service Solutions for Enterprise Organizations, Q4 2015 report published December 16, 2015.

Forrester evaluated Verint Engagement Management—which represents solutions from the company’s acquisition of KANA® Software and is part of Verint’s broader Customer Engagement Optimization portfolio—alongside 10 additional solutions, noting Verint for its focus “on the intersection of business process management (BPM), knowledge management and omnichannel management.”1 Forrester further stated that Verint Engagement Management has “well rounded case and channel management capabilities that guide agents through process flows.”2